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Frequently Asked Questions

What are the payment options & how does the pickup option work?

We offer a buy now, pay later option with Paypal pay in 4, Paypal month to month, or Klarna. Klarna payments process within 7-12 business days. The stripe processing system (our debit/credit processing system) accepts cards that display the VISA, MASTERCARD, AMERICAN EXPRESS, DINERS CLUB, JGB logos. Cash App Cards are accepted. Some pre-paid cards may not be accepted. Debit/Credit payments process in 1-5 business days.

All items ship once payment is processed.


pickup is offered to RETURN CUSTOMERS ONLY and all pick up payments must be made through apple pay. You must be a known customer to exert the pickup option. Lay Hair & Cosmetics has been in business since SEP 2015. We are an ONLINE BOUTIQUE therefore there is no physical location for pickup. We apologize for any inconvenience. WE SHIP WORLDWIDE.

How long is payment processing, unit/wig processing, and shipping?

Business Hours:


(9am - 4:30pm)


(12pm - 3pm)

saturday / sunday are non-business days.

Payment processing time  is 1-5 business days. THIS IS NOT AMAZON! Once your payment fully processes, your order will process and your products will ship / or we will begin working on your order (applies to custom nails/wigs). Shipping speed is selected by the customer at checkout. Please be aware that all shipping speeds include the estimated delivery speed. Unit processing time is apx. 1-10 business days. In most cases units ship out within 4 days. Due to high volumes during certain times of the year, it may take the full 10 business days to process your unit. This is rare* remember, all units come styled and ready to wear. This is completely custom.

What is your return/refund policy and class cancellation details?

There are no refunds and exchanges. All sales on hair are final. All sales on wigs are final. All sales on cosmetics and press on nails are final. All sales on all products are final. We do offer Press On parties for kids and 1-on-1 Wig Classes. These cancellation details can be viewed under the book online tab. 

Bundle Shedding/How long do the units last?

To ensure your hair weaves and bundles do NOT excessively shed and shedding is kept to a minimum, Lay Hair & Cosmetics STRONGLY suggests following the hair care instructions given with every order AND sealing the wefts. Weft sealing is a service that we do not provide.


 Wigs are machine made. These units are completely customized by Lay Hair & Cosmetics. Units can last a minimum of 18 months (wigs can last longer depending on how often you wear the wig and how you take care of it) with PROPER care. All wigs include wig combs for a quick and easy install. All units include an elastic band. This allows you to be able to remove the unit at night or whenever you wish to remove it. All units come styled and ready to wear.

How to maintain bleached human hair & Lay Hair Wigs

When virgin hair is bleached, the original color is completely lifted, moisture and nutrients are removed along with it. It can be a nuisance to find that your newly lightened hair has become dry and difficult to manage. The key to treating and styling bleached hair is to moisturize whenever possible. Use hydrating products while washing, styling and touching up your hair on a daily basis. With the right moisturizing techniques, your hair will be on its way to regaining a soft and lustrous finish in no time.

Wash with a mild hydrating shampoo. Lather at the nape of the neck and the scalp with your fingertips, but avoid the ends of your hair. Rinse completely in lukewarm water. The shampoo will cleanse the ends of your hair as it is rinsed, without removing moisture with a harsh lather.

Apply a deep-conditioning mask to your hair from root to tip once a week. Opt for a natural oil-rich mask formulated for chemically treated hair. Allow it to sit for five minutes, then rinse completely.

Gently squeeze your hair dry with a towel, rather than rubbing it furiously.

Work a dime-size amount of leave-in conditioner into your hair from mid-length to the ends.

Apply a hair oil or serum to the ends of your hair. Opt for an oil treatment if you have naturally coarse hair or a serum for finer hair. Either will penetrate the hair shaft to lock in hydration and add shine.

Comb your hair from root to tip with a wide-toothed comb to evenly disperse the products.

Allow your hair to air dry as often as possible. If heat is required, let your hair air dry until it is nearly dry, then blow dry on low heat to minimize damage.

Touch up your hair with a small amount of oil or serum whenever necessary.

Maintaining Your Wig:

hair care cards are included in all packages with tips on how to take care of your Lay bundles and wigs.

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