©2020 by Lay Hair & Cosmetics.

Common Queries

What are the payment options & how does the pickup option work?

the stripe processing system accepts cards that display the VISA, MASTERCARD, AMERICAN EXPRESS, DINERS CLUB, JGB logos. Cash App Cards are acccepted. Some pre-paid cards may not be accepted.

PICKUP OPTIONS:

pickup options are now being offered. please note that this will be a central/public location or our office space! Area code 30122. You can choose the pickup option at checkout. All payments for products are due before booking the pickup service. 

PICKUP GUIDELINES/HOW IT WORKS: please understand that there will be a $30 convenience fee surcharge for all pickup orders. An invoice will be sent to retrieve this payment. Orders will be ready for pickup once your payment fully processes (2-4 bizdays). Please wait for a "ready for pickup" notification which will include the pickup address/location.

How long is payment processing, unit/wig processing, and shipping?

Payment processing time  is 2-4 business days. Once your payment fully processes, your products will ship or we will begin working on your order (applies to custom nails/wigs). Shipping speed is selected by the customer at checkout. Please be aware that all shipping speeds include the estimated delivery speed. Products typically arrive within 5-7 business days. This includes custom orders as well. During more busy seasons (holiday time) shipping can take the max amount of days. Unit processing time is apx. 5-14 business days. In most cases units ship out within 3-5 days. Due to high volumes during certain times of the year, it may take the full 14 business days to process your unit. This is rare*

What is your return/refund policy?

There are no refunds and exchanges. All sales on hair are final. All sales on wigs are final. All sales on cosmetics and press on nails are final. All sales on all products are final. Information on appointments is located under the bookings tab.

How long do the units last?

Mink hair wigs can last a minimum of 18 months (wigs can last longer depending on how often you wear the wig and how you take care of it) with PROPER care. All wigs include wig combs for a quick and easy install. This allows you to be able to remove the unit at night or whenever you wish to remove it. All units come styled and ready to wear. Wig revamp options are available for closure replacement/wig deep conditioning after some time. Shipping labels included in the total price.

How to maintain bleached human hair & Lay Hair Wigs

When virgin hair is bleached, the original color is completely lifted, moisture and nutrients are removed along with it. It can be a nuisance to find that your newly lightened hair has become dry and difficult to manage. The key to treating and styling bleached hair is to moisturize whenever possible. Use hydrating products while washing, styling and touching up your hair on a daily basis. With the right moisturizing techniques, your hair will be on its way to regaining a soft and lustrous finish in no time.

Wash with a mild hydrating shampoo. Lather at the nape of the neck and the scalp with your fingertips, but avoid the ends of your hair. Rinse completely in lukewarm water. The shampoo will cleanse the ends of your hair as it is rinsed, without removing moisture with a harsh lather.

Apply a deep-conditioning mask to your hair from root to tip once a week. Opt for a natural oil-rich mask formulated for chemically treated hair. Allow it to sit for five minutes, then rinse completely.

Gently squeeze your hair dry with a towel, rather than rubbing it furiously.

Work a dime-size amount of leave-in conditioner into your hair from mid-length to the ends.

Apply a hair oil or serum to the ends of your hair. Opt for an oil treatment if you have naturally coarse hair or a serum for finer hair. Either will penetrate the hair shaft to lock in hydration and add shine.

Comb your hair from root to tip with a wide-toothed comb to evenly disperse the products.

Allow your hair to air dry as often as possible. If heat is required, let your hair air dry until it is nearly dry, then blow dry on low heat to minimize damage.

Touch up your hair with a small amount of oil or serum whenever necessary.

Maintaining Your Wig:

hair care cards are included in all packages with tips on how to take care of your Lay bundles and wigs.